Help center
Simple guides for common questions. Support requests are sent from the app (account menu → Report a problem).
Paid plans: we aim to reply within one business day (Monday–Friday, Europe/Madrid). Essential: self-serve only; no guaranteed response.
Guides
- What is guest experience management?
What guest experience management means for STR hosts and how Staysy fits.
- How to create a digital guide for your vacation rental
Build and share a vacation rental digital guide guests open in the browser.
- Short-term rental guest communication: the complete guide
One guide link plus your usual messaging — fewer repeated check-in questions.
- Digital guest guide: best practices
Structure transport, Wi‑Fi timing, highlights, and test with a booking link.
- Bookings: best practices
Dates, codes, overlap rules, sharing links, and revoke.
- Highlights: best practices
Reusable Highlights: place types, images, and property linking.
- Guest links and access
Why links fail, sharing from Bookings, previews, and offline behavior.
- What guests see and when
Section visibility before and after check-in and the checkout window.
- Editing your property
The five section types, photos, gallery, and duplicate property.
- Contacts and emergencies
Library contacts, per-property contacts, and shared emergency rows.
- Address and time zone
Time zone from address and how guest dates work.
Legal
Security issues: contact hello@staysy.co with subject “security”.