Help center
Simple guides for common questions. Support requests are sent from the app (account menu → Report a bug).
Pro and Custom: we aim to reply within one business day (Monday–Friday, Europe/Madrid). Free: self-serve only; no guaranteed response.
Guides
- How to create a digital guide for your vacation rental
Build and share a vacation rental digital guide guests open in the browser.
- Short-term rental guest communication: the complete guide
One guide link plus your usual messaging, so you field fewer repeated check-in questions.
- Digital guest guide: best practices
Structure getting here, check-in, places and contacts, then test with Preview and a booking link.
- Bookings: best practices
One-tap bookings, the month calendar and stay pass, calendar sync, overlaps, sharing, revoking, and read-only finished stays.
- Highlights and shared places
Shared places, your own description and photo, duplicate suggestions, and guest likes.
- Guest links and access
Why links fail, sharing stay links, the open link for your listing, previews, and offline behavior.
- What guests see and when
What unlocks before and after check-in, on checkout day, and places after the stay.
- Private guest feedback
What guests are asked after checkout, who sees the answer, and where it reaches you (paid plans).
- Editing your property
The guide items list, autosave, optional sections, check-in and checkout chips, photos, and duplicate property.
- Contacts and emergencies
One contact library linked per property, the Call host button, and shared emergency numbers.
- Address and time zone
Time zone from address and how guest dates work.
Legal
Security issues: contact hello@staysy.co with subject “security”.