Terms of Service

Staysy Last updated: October 2026

1. Agreement to These Terms

By accessing or using Staysy's website at staysy.co or the host application at app.staysy.co (together, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.

These Terms form a legally binding agreement between you ("Host" or "you") and Staysy ("Staysy", "we", "us", or "our").

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity.

2. Description of Service

Staysy provides a digital concierge platform that enables short-term rental hosts to create web-based guest guides delivered via a unique, secure URL. Features include:

• Digital welcome guides and property information
• Guest check-in and checkout steps
• Local recommendations
• Entry code delivery
• Stays imported from calendar links (iCal)
• Ask your guide, an AI assistant that answers guests' questions from the guide, where available
• A dashboard to manage properties, stays and guest links

Staysy is a software-as-a-service (SaaS) product. We are not a property management company, booking platform, real estate agent, or accommodation provider. We do not manage properties, screen guests, or provide accommodation.

3. Eligibility

You must be at least 18 years old to use Staysy. By using the Service, you represent and warrant that you meet this requirement. Staysy is not available to users who have been previously suspended or removed from the Service.

4. Account Registration

To use the host application, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Keep your account credentials secure and confidential
• Notify us immediately at hello@staysy.co if you suspect unauthorised access to your account
• Take responsibility for all activity that occurs under your account

You may register using your email address or via Google OAuth. If you register via Google, Google's terms and privacy policy also apply to your use of Google services.

5. Plans and Pricing

5.1 Available Plans

Pro is priced per property: your subscription covers the number of properties you choose, and a property is one address or one synced listing. Feature details for each plan are published at staysy.co/en/pricing and may be updated from time to time.

5.2 Free Plan

The Free plan is provided free of charge. We reserve the right to discontinue the free plan or modify its features with 30 days' prior notice. If we discontinue the free plan, existing free users will be given the opportunity to migrate to a paid plan or export their data before discontinuation.

5.3 Paid Plans: Billing

• Paid plans are billed monthly or yearly in advance, as you choose at checkout.
• By subscribing, you authorise Staysy (via its payment processor) to charge your payment method on a recurring basis (each month or each year, matching your billing period) until you cancel.
• All prices are in euros (EUR) and include VAT unless stated otherwise at checkout.

5.4 Cancellation and Refunds

• You may cancel your paid subscription at any time in Settings → Manage subscription.
• On cancellation, your plan remains active until the end of the current billing period. No partial-month refunds are issued.
• When you change the number of properties on your subscription, or move between paid plans, Stripe prorates the change: it credits the unused part of your current subscription towards the new one.
• Refunds may be issued at our sole discretion in exceptional circumstances. Contact hello@staysy.co within 7 days of a charge if you believe a billing error occurred.

5.5 Price Changes

We may change subscription prices. We will give you at least 30 days' notice before any price increase takes effect. If you do not cancel before the new price takes effect, you will be charged at the updated rate.

5.6 Support

Staysy publishes a self-serve help center on staysy.co for all hosts. Hosts may also send questions, bug reports and feature requests through the Help & feedback form in the host application (account menu → Report a bug).

• Free: help center and intake form are provided without a guaranteed response time.
• Pro and other paid tiers: we aim to send a first reply within one business day (Monday–Friday, Europe/Madrid). This is a good-faith response-time target, not a service-level agreement for resolution of issues. Custom enterprise agreements may specify different terms in writing.

Support covers Staysy software and your account. We do not provide technical support for third-party booking platforms, guest hardware, or internet connectivity outside Staysy.

6. Acceptable Use

You agree to use Staysy only for lawful purposes and in accordance with these Terms. You must not:

• Use the Service in any way that violates applicable laws or regulations (including short-term rental laws in your jurisdiction)
• Publish false, misleading, or fraudulent information in your guest guides
• Use the Service to harass, harm, or discriminate against guests or any third party
• Attempt to gain unauthorised access to the Service, our servers, or any connected systems
• Upload, transmit, or distribute malware, viruses, or any harmful code
• Reverse engineer, decompile, or attempt to extract the source code of the Service
• Resell or sublicense the Service without our written permission
• Use automated tools (bots, scrapers) to access the Service beyond what is expressly permitted

We reserve the right to suspend or terminate your account immediately if we determine you have violated this section.

7. Your Content and Data

7.1 Your Ownership

You retain all ownership rights to content you upload or create in Staysy, including property descriptions, photos, local recommendations, and house rules ("Your Content").

7.2 Licence to Staysy

By uploading Your Content to Staysy, you grant us a non-exclusive, worldwide, royalty-free licence to host, store, display, and transmit Your Content solely to operate and improve the Service. This includes processing your guides with the AI model that runs on our own servers to answer your guests' questions. We will not use Your Content for advertising or share it with third parties except as required to provide the Service.

7.3 Your Responsibility

You are solely responsible for Your Content and for ensuring that:

• You have the rights to use and share all images, text, and other materials you upload
• Your Content does not infringe any third party's intellectual property, privacy, or other rights
• Your Content complies with all applicable laws

7.4 Guest Data

As described in our Privacy Policy, you are the data controller for any personal data you input or collect about your guests through Staysy, and for the details of the contacts you list in your guides. You represent that you have a lawful basis to process that data and share it with Staysy as a processor. You are responsible for complying with applicable data protection laws (including GDPR where relevant) with respect to your guests. Staysy processes that data under the Data Processing Terms in Annex A.

7.5 Shared Places

When you add a place by picking it from search, its name, address, place type, location and default photo come from Google Places and become a shared place that other hosts can find and recommend. These place details are not Your Content. Your description and photos for the place remain Your Content and are shown only to your guests. Places you type in by hand or add from a map link stay private to you, but Staysy may publish one as a shared place (its name, address and type only, never your description or photos); you allow us to do so. Other hosts and guests can see how many hosts recommend a place and how many guests like it, but not who. You can report a problem with a shared place from the app, and Staysy may correct, merge or remove shared places to keep them accurate.

7.6 Ask your guide

Where Ask your guide is available, an AI model answers guests' questions using only your guide. The answers are generated automatically: they can be incomplete or wrong, and they are no substitute for you or for emergency services. You remain responsible for keeping your guide accurate. Guests' questions may be stored and read by you and by Staysy to make the answers more accurate, as described in our Privacy Policy. Ask your guide is included in the Pro and Custom plans. We may also offer it to other hosts for a trial, and we may change which plans include it as described in Section 5.

8. Intellectual Property

All rights, title, and interest in and to the Staysy platform, software, trademarks, logos, and documentation are owned by Staysy or its licensors. These Terms do not grant you any right to use our branding or intellectual property other than as necessary to use the Service.

9. Third-Party Services and Integrations

Staysy is designed to work alongside third-party booking platforms, smart lock systems, and other services. Staysy is not affiliated with, sponsored by, or endorsed by any third-party platform (including Airbnb, Booking.com, Vrbo, or any smart lock brand).

Any integrations you enable are subject to the third party's own terms of service and privacy policies. If you add a calendar link (iCal) from a booking platform, Staysy fetches it every hour and creates or updates stays from it; the reservations it contains are only as accurate as that platform's calendar. Staysy is not responsible for the availability, accuracy, or actions of any third-party service.

10. Availability and Modifications

We aim to provide a reliable service but do not guarantee uninterrupted access. We may:

• Perform scheduled or emergency maintenance that temporarily makes the Service unavailable
• Modify, suspend, or discontinue features with or without notice (though we will endeavour to give reasonable notice for material changes)
• Modify these Terms at any time (see Section 15)

11. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that:

• The Service will be error-free or uninterrupted
• Any defects will be corrected
• The Service or its servers are free of viruses or harmful components
• Results obtained from use of the Service will be accurate or reliable

12. Limitation of Liability

To the maximum extent permitted by applicable law, Staysy and its officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or business interruption, arising from your use of or inability to use the Service.

Our total aggregate liability to you for any claim arising out of or relating to these Terms or the Service will not exceed the greater of:

• The amount you paid to Staysy in the 12 months preceding the claim, or
• €100

Some jurisdictions do not allow limitation of liability for certain types of damages. In such jurisdictions, our liability will be limited to the maximum extent permitted by law.

13. Indemnification

You agree to defend, indemnify, and hold harmless Staysy and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, judgements, penalties, costs, and expenses (including reasonable legal fees) arising from:

• Your use of the Service in violation of these Terms
• Your Content
• Your violation of any third party's rights
• Your violation of any applicable laws, including short-term rental regulations in your jurisdiction

14. Termination

14.1 By You

You may close your account at any time by emailing hello@staysy.co from your account's email address. Cancel any paid subscription first in Settings → Manage subscription.

14.2 By Us

We may suspend or terminate your account immediately if:

• You materially breach these Terms
• We are required to do so by law
• Your account has been inactive for more than 24 consecutive months (free plan only, with 30 days' notice)

14.3 Effect of Termination

On termination, your right to use the Service ceases immediately. You may ask us for a copy of Your Content before or within 30 days of termination. After that period, we delete your account data in accordance with our Privacy Policy.

15. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by:

• Posting the updated Terms on our website with a new "Last updated" date, and
• Sending an email notification to your registered address

Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance. If you do not agree to the new Terms, please cancel your account before the effective date.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of Spain.

If a dispute arises, please contact us first at hello@staysy.co. We will try to resolve your concern within 30 days. If we cannot, the dispute will be decided by the courts of Spain.

Consumers: If you use Staysy as a consumer (not for a business), you keep the protection of the mandatory consumer laws of your country of residence, and you may bring proceedings in the courts of your country of residence. Nothing in these Terms limits your statutory rights as a consumer.

17. Entire Agreement

These Terms, together with our Privacy Policy and the Data Processing Terms in Annex A, constitute the entire agreement between you and Staysy regarding the Service and supersede all prior agreements, representations, and understandings.

18. Contact

For questions about these Terms:

Staysy Email: hello@staysy.co Website: https://staysy.co

Annex A: Data Processing Terms

These Data Processing Terms apply whenever Staysy processes personal data on your behalf, and form part of these Terms. They are the contract required by Article 28 of the GDPR.

A.1 Roles and scope

You are the controller and Staysy is your processor for the personal data you put in Staysy about other people:

• Data subjects: your guests, and the people you list as contacts in your guides (for example a property manager, cleaner or vet).
• Personal data: guest names, stay dates and times, access codes, check-in and checkout confirmations, guest feedback, guest likes and questions asked to Ask your guide; contacts' names, phone numbers, addresses and notes.
• Purpose and nature: storing that data, showing it to your guests in their guide, notifying you about check-ins, checkouts and feedback, importing stays from your calendar links, and answering guests' questions with Ask your guide.
• Duration: for as long as you use Staysy, then as described in A.8.

A.2 Instructions

Staysy processes this data only on your documented instructions, which are these Terms and the settings and content you choose in the app, unless EU or Member State law requires otherwise; in that case we will tell you first unless the law forbids it. We will tell you if we believe an instruction infringes data protection law.

A.3 Staysy's own purposes

Staysy uses guest data for its own purposes only as described in our Privacy Policy: keeping the service secure, counting guide opens per country and likes per place, and reading Ask your guide questions to make the answers more accurate. For those purposes Staysy is a controller and is responsible for them.

A.4 Confidentiality and security

Everyone at Staysy who can access this data is bound by confidentiality. We apply the technical and organisational measures described in Section 10 of our Privacy Policy, as required by Article 32 of the GDPR.

A.5 Sub-processors

You authorise Staysy to use the providers listed in Section 4.1 of our Privacy Policy. We bind each of them by data protection obligations equivalent to these terms, and we remain responsible to you for their work. We will tell you by email at least 30 days before a new provider starts processing guest data; if you object, you may close your account before the change takes effect.

A.6 Assistance

Taking into account the nature of the processing, we will help you answer requests from guests and contacts who exercise their rights, and help you meet your obligations on security, breach notification, impact assessments and prior consultation (Articles 32 to 36 of the GDPR).

A.7 Personal data breaches

We will notify you without undue delay, and in any case within 48 hours, after becoming aware of a breach affecting this data, with the information you need to meet your own obligations.

A.8 Deletion at the end of the service

When your account is closed, we delete this data within 30 days, unless law requires us to keep it. Copies in our encrypted backups are deleted within 3 months.

A.9 Information and audits

We will make available to you the information needed to demonstrate compliance with these terms, and allow for and contribute to audits, including inspections, by you or an auditor you mandate, on reasonable notice.

A.10 Transfers

We transfer this data outside the European Economic Area only with the safeguards described in Section 5 of our Privacy Policy.