What guests see and when
When to use this
- A guest says part of the guide is missing, during or after the stay.
- Checkout instructions show at the wrong time.
Steps
- You do not choose when each part of the guide shows: Staysy follows the same rules for every property, using the property’s time zone.
- As soon as the guest has the stay link, they see Getting here, Check-in, your places on the Explore tab and the Emergency contacts.
- From check-in day, the guest can tap Check in in the guide. That unlocks Wi-Fi and appliances, garbage and recycling and house rules, plus the Pets tab if you named a pet. Until the guest taps it, those stay hidden.
- Checkout steps show only on checkout day, and only to guests who checked in. When the guest taps Check out, the link closes and a farewell page appears.
- After the stay, the guide closes but your places stay. When the guest checks out, or the stay simply ends, the farewell page and the guest link keep listing your places (name, type, address, your description and photo, map link) for 12 months after checkout, in the property’s time zone. Wi‑Fi, door codes, contacts, the property address and every other section are gone.
- Guests who confirmed check-in can still like places on that list. The list needs a connection, because offline copies of the guide are deleted when the stay ends. It only appears if the property has places linked, and if you revoke the booking yourself, the list is turned off.
- To see each moment yourself, open Preview on the property page and switch between Before check-in, After check-in and Leaving day. If dates look wrong, check the property time zone (see the address and time zone article).
See also
Still stuck?
Use Report a bug in the account menu (top right) with the guest link and dates (no need for guest passwords).
Hosts: open app.staysy.co → account menu (top right) → Report a bug.