Guest links and access
When to use this
- A guest says the link does not work.
- You want to know why a guide stopped opening.
Steps
- Each booking has its own guest link. Tap Share guest link on Bookings or on the property’s booking list (your phone’s share menu on mobile; copy to clipboard on desktop).
- When you share from Spanish or French admin, the link includes ?lang= so guests and message previews see the right language.
- Shared links can show a preview with your property name and the Staysy slogan before the guest opens the guide.
- If the code is wrong or the link was typed badly, the guest sees a simple “access denied” page.
- If the stay ended or you revoked the booking, the guest sees a “stay ended” style message.
- Two active bookings on the same property cannot overlap dates. Same-day checkout and next check-in on the same calendar day is allowed.
- If the guest saved the guide on their phone, an old copy can appear offline until they go online again.
See also
Still stuck?
Use Report a problem in the account menu (top right). Paid plans get a first reply within one business day (Monday–Friday, Europe/Madrid).
Hosts: open app.staysy.co → account menu (top right) → Report a problem.