Guest links and access
When to use this
- A guest says the link does not work.
- You want to know why a guide stopped opening, or which link to put on your listing.
Steps
- Each booking has its own guest link (a stay link). Share it with Share guest link on the booking’s card in Bookings, Share pass on its stay pass, or Share link under Stay links in the property’s Share links. On a phone this opens your share menu; on a computer the link is copied.
- When you share from Spanish or French admin, the link includes ?lang= so guests and message previews see the right language.
- Shared links can show a preview with your property name and the Staysy slogan before the guest opens the guide.
- If the code is wrong or the link was typed badly, the guest sees a simple “We can’t open this guide” page.
- If the stay ended or you revoked the booking, the guest sees a “That stay has wrapped up” page.
- New code (on the booking card or the stay pass) replaces the code. The link you already shared stops working at once, so share the new one.
- Every property also has one open link, under Share links → Open link, for your listing or a printed QR code. It shows Getting here, Explore and Emergency to anyone. Include Wi-Fi and door codes is off by default: turn it on only if anyone with the link may see them.
- New link replaces the open link: the old link and printed QR codes stop working. Pause turns it off, and guests see “This guide is taking a break” until you tap Resume.
- Two active bookings on the same property cannot overlap dates. Same-day checkout and next check-in on the same calendar day is allowed.
- If the guest saved the guide on their phone, an old copy can appear offline until they go online again.
See also
Still stuck?
Use Report a bug in the account menu (top right). Paid plans get a first reply within one business day (Monday–Friday, Europe/Madrid).
Hosts: open app.staysy.co → account menu (top right) → Report a bug.