Private guest feedback
On paid plans (Pro and Custom), Staysy asks guests “How was your stay?” after checkout. They pick a happy, neutral or unhappy face and can add a short comment and say whether your guide was helpful. Only you see the answer: it arrives as a message in your Staysy inbox, plus a push notification if you turned those on. It is never published.
When to use this
- You want guests to tell you privately what went wrong, so you can fix it before the next stay.
- You received guest feedback and want to know when guests are asked and who else can see it.
Steps
- Guest feedback is included on the Pro and Custom plans. Free accounts do not ask guests for feedback.
- When a guest taps Check out in the guide, the farewell page asks “How was your stay?”.
- Guests who never tap Check out can still leave feedback from their guide link for 7 days after checkout.
- If you revoke the booking, the guest is not asked for feedback.
- The guest picks one of three faces: happy, neutral or unhappy. A short comment (up to 500 characters) and a Yes or No answer to “Was this guide helpful?” are optional. Each stay can send feedback once.
- Guests are told “Only your host will see this”. Feedback stays private to you: Staysy never publishes it, and it is separate from your reviews on Airbnb, Vrbo, Booking.com or Google.
- Each feedback arrives as a message in your Staysy inbox (account menu, top right → Notifications) with the face, the comment and whether the guide helped. If you turned on push notifications in Settings, you also get a push alert.
- Feedback is deleted together with its booking or property.
See also
Still stuck?
If a guest could not leave feedback, check that your account is on Pro or Custom, that the booking was not revoked, and that checkout was less than 7 days ago. Still stuck? Use Report a bug in the account menu (top right).
Hosts: open app.staysy.co → account menu (top right) → Report a bug.