Digital guest guide: best practices
When to use this
- You want guests to find answers quickly without messaging you.
- You are setting up a new property or refreshing an old guide.
Steps
- Confirm the property address so the time zone is correct: guest dates and the checkout day depend on it.
- Write Getting here first: how to arrive from the main airport, train station, or driving directions guests actually use, plus parking if there is any.
- Know what shows when. Getting here, Check-in, places and emergency numbers show as soon as the guest has the link. Wi‑Fi, appliances, garbage and house rules unlock when the guest taps Check in on arrival day, and checkout steps show on checkout day. So put arrival details in Getting here and Check-in, and the rest in its own card.
- Keep check-in short and ordered. Pick Smart lock, Key box or Meet the host and add the code or where the key is, then add parking, keys or elevator quirks under More steps. One action per line where possible.
- Curate places as real recommendations. On the property’s Places item, tick your highlights or public places to link them, and write one sentence on why guests should go. Add places nearby suggests cafés, dinner spots, beaches and more around the property. Guests see them on the Explore tab.
- Link contacts from your Contacts library on the property’s Contacts item. Include a Property manager with a phone number so guests get a Call host button.
- Add clear photos: the gallery for the top of the guide, card photos where they reduce questions (door, parking spot, appliance panels).
- Follow “Your guide is N% ready” on the property until every check is done, and use Preview (Before check-in, After check-in, Leaving day). Then create a booking with real dates and open the guest link yourself.
See also
Still stuck?
If something still feels wrong, compare against “What guests see and when” and use Report a bug in the account menu (top right).
Hosts: open app.staysy.co → account menu (top right) → Report a bug.