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Contacts and emergencies

When to use this

• You want tap-to-call or WhatsApp on the guest guide.
• You use the same cleaner or manager on several properties, or you see shared emergency numbers.

Steps

1. Contacts in the bottom menu is your contact library: each person or number lives there once. Tap Add new contact and enter the name, phone, type and whether the number opens WhatsApp.
2. To put a contact on a guide, open the property and its Contacts item. Under Add from your contacts, tick the ones you want (“Also on …” shows the other properties they are on) and tap Link selected.
3. To add someone new straight onto a property, use Add new contact & link, then Create and link. The contact also goes into your library, ready for your other properties.
4. Editing a contact changes it on every property it is linked to. ✕ (Remove from this property) only takes it off that guide; deleting it on the Contacts page removes it everywhere. Each card in Contacts says where it is used: On N properties, or Not on a property yet.
5. Shared emergency numbers come from the Staysy catalog. Under Shared emergency numbers on the property, pick one in Attach shared emergency and tap Attach.
6. The guide’s Call host button calls a contact of type Property manager with a phone number linked to that property; without one, the button is hidden. Use type Veterinary for a vet shown on the guest Pets tab, and turn on WhatsApp when the number should open WhatsApp.

Still stuck?

For wrong numbers or missing shared rows, use Report a bug in the account menu (top right).

Hosts: open app.staysy.co → account menu (top right) → Report a bug.