Short-term rental guest communication: the complete guide
Short-term rental guest communication is everything you send guests between booking and checkout: arrival details, rules, WiFi, local tips, and how to reach you. The most reliable pattern is one canonical digital guide link plus your normal messaging app for conversations. Staysy handles the guide; you keep using Airbnb, Booking.com, or direct channels for chat.
When to use this
- Guests ask the same questions in messages you already answered in a guide.
- You want fewer back-and-forth threads during check-in week.
Steps
- Send the Staysy guest link in your booking confirmation or first welcome message. Each booking has its own link.
- On Pro and Custom, connect your listing’s calendar (property page → Share links → Sync bookings) so each Airbnb, Booking.com or Vrbo reservation becomes a stay with its own guest link. Share it once the guest confirms.
- Put the property’s open link on your listing or print its QR code. It shows getting here, places and emergency numbers to anyone, without Wi-Fi or door codes.
- Point guests to the check-in section for codes and steps instead of retyping them in chat.
- Add contacts guests can tap to call or open in WhatsApp. A contact of type Property manager with a phone number gives the guide a Call host button.
- No need to send Wi-Fi or house rules early: they unlock in the guide when the guest taps Check in on arrival day.
- Revoke or let bookings expire after checkout so old links stop working.
See also
Still stuck?
See /en/pricing for plan limits on properties and support response times. For link or access issues, read Guest links and access, or use Report a bug in the account menu (top right).
Hosts: open app.staysy.co → account menu (top right) → Report a bug.