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Address and time zone

When to use this

• Checkout or dates do not match what you expect.
• You changed address and want times to stay correct.

Steps

1. When you create a property, search the address on the first screen and check the map on “Does this look right?”. Add the apartment, floor or door there if guests need it. Staysy sets the property time zone from that address.
2. On the property page, the Name and address item shows the time zone under the address as Local timezone. You cannot type it: it always follows the address.
3. Guest dates use that time zone: when the guest can tap Check in, the checkout day, and when the link ends. New bookings cannot start before today in that time zone.
4. To change the address, edit Street, number and city; it saves when you leave the field. Staysy looks up the time zone again only when the address really changes, so renaming the property is safe. If the zone changes while a stay is upcoming or in progress, a message tells you those stays now follow the new zone.
5. If Staysy says it could not find that address on the map, add the city and region and try again.

See also

• What guests see and when
• Digital guest guide: best practices

Still stuck?

Send the address you entered and what you expected with Report a bug in the account menu (top right).

Hosts: open app.staysy.co → account menu (top right) → Report a bug.